Returns & Refunds

Returns & refunds policy

We want your children to enjoy 9am Saint as part of their daily routine. But if something isn't right, we'll work with you to sort it out.
Here's how it all works.

The quick version

Your first pouch is risk-free if your child isn't a fan (Risk-Free Taste Test) 

Changed your mind? Unopened products can come back within 30 days. 

Something arrived damaged or wrong? Let us know within 7 days. Return postage is on us for faulty or incorrect items. 

1. Your legal rights

You're protected by UK consumer law, which gives you the right to cancel your order within 14 days of receiving your goods and receive a refund.

Nothing in this policy takes away from those rights — they sit alongside our own guarantees.

2. The risk-free taste test 

Kids are wonderfully unpredictable. We get it. That's why your very first pouch is covered by our Risk-Free Taste Test.

If your child doesn't enjoy it, we'll refund you. Simple.

What's covered:

  • Your first single 450g pouch, even if it's been opened
  • One Taste Test per household
  • Orders placed directly with 9am Saint
  • Requests made within 30 days of delivery

A few bits to know:

This is a one-time thing — one taste test refund per household, on first-time purchases of 9am Saint products only

  • You'll need your order number as proof of purchase
  • No need to return opened pouches covered by this guarantee
  • The refund covers the product price (shipping isn't included)
  • First subscription deliveries may also qualify where stated
  • Clearance, discounted, short-dated, or "last chance" products aren't included in the taste test

3. Returns of unopened products

Changed your mind? You can return unopened, sealed products within 30 days of receiving them.

To qualify, the product must be:

  • Unused
  • Still sealed
  • In its original condition

We'll need the item back before we can process a refund. Unless it arrived faulty or incorrect, return postage is down to you.

4. Faulty, damaged, or incorrect items

Nobody wants to open a parcel and find something's not right. If that happens, get in touch within 7 days of delivery and we'll make it good.

This does not affect your statutory rights in relation to faulty goods under the Consumer Rights Act.

Please include:

  • Your order number
  • A quick description of the issue
  • Clear photos where relevant
  • Once we've confirmed the problem, we'll offer you a replacement or a full refund (including delivery costs). You won't be asked to cover return postage.

5. Lost or missing parcels

If your order shows as delivered but hasn't turned up, let us know as soon as you can.

We'll raise an investigation with the courier and get back to you.

Refunds or replacements are issued once the investigation confirms the parcel is lost.

6. How to get in touch

All return and refund requests are handled by email — just drop us a line.

hello@9amsaint.com

Please include your name, order number, and the reason for your request.

We aim to get back to you within 2 working days.

7. Refund processing

Once your refund is approved:

It'll go back to your original payment method

Please allow 5–10 working days for the funds to land (this can vary depending on your bank)

Where you exercise your statutory 14-day cooling-off right, we will also refund the standard delivery charge as required under UK law

8. Subscriptions

Love the ease of a subscription? Here's what to know:

  • You can cancel, pause, or change your subscription via your account before the next renewal
  • Once a renewal order has been processed, it can't be cancelled
  • Renewal orders aren't eligible for the Risk-Free Taste Test
  • If a subscription delivery arrives faulty, damaged, or incorrect, we'll always put it right

9. Non-returnable items

For hygiene and safety reasons, we can't accept returns on:

  • Opened food supplements (unless covered by the Taste Test)
  • Products with broken seals
  • Items damaged through misuse

10. Fair use

We've designed these guarantees to be generous and fair.

We do reserve the right to refuse refunds where we reasonably believe this policy is being misused, including repeated or excessive claims.

11. Questions?

We're a friendly bunch — if anything here isn't clear, just ask.

hello@9amsaint.com 

 www.9amsaint.com

1:  Children’s Immune System
Riboflavin, Vitamin C, Vitamin E, Vitamin D, Vitamin A, Vitamin B6, Vitamin B12, Iron, Zinc, Manganese, and Selenium contribute to the protection of cells from oxidative stress, the normal function of the immune system in children. 

2: Children’s Mental performance, mental focus and nervous system
Iron contributes to normal cognitive development in children. Riboflavin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Pantothenic acid, and Iron contribute to the reduction in tiredness and fatigue. Pantothenic acid contributes to normal mental performance, Riboflavin, Thiamin, Vitamin C, Niacin, Vitamin B6, vitamin B12, Biotin, Magnesium and Iodine contribute to normal functioning of the nervous system. Thiamin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Biotin and magnesium contribute to normal psychological function. 

3: Energy
Contains Biotin, Vitamin B12, Iron, & Magnesium, which assist the normal function of releasing energy from the food your child eats. Vitamin C Increases iron absorption, Zinc contributes to normal carbohydrate metabolism. Iron Contributes to the normal formation of red blood cells & haemoglobin.Chromium Contributes to normal macronutrient metabolism and maintaining normal blood glucose levels. Magnesium contributes to normal energy-yielding metabolism and electrolyte balance. 

4: Growth and Development in Children
Vitamin D, protein and magnesium contribute to the normal growth and development of bones in children. Manganese and Magnesium contributes to normal muscle function. Vitamin D, Vitamin B12, Iron, Magnesium and Zinc has a role in the process of cell division. Thiamin Contributes to the normal function of the heart

5: Supports children’s normal digestion
It contains vitamin C, folate, vitamin B12, vitamin D & zinc, which contribute to the normal functioning of the immune system. 

6: Teeth and Eyes 
Vitamin D and Magnesium contribute to the maintenance of normal teeth. Riboflavin, Vitamin A and Zinc contribute to the maintenance of normal vision. 

7: Tiredness
Pantothenic acid, Iron and Magnesium contribute to the reduction of tiredness and fatigue.

8: Healthy Cells
Vitamin A has a role in the process of cell specialisation.