Delivery and Shipping

Delivery & Shipping Policy 

Last updated: 12 February 2026

We want getting 9am Saint to your door to be the easy part. This policy explains how shipping works, what to expect, and how we handle any bumps along the way.

1. Where we deliver

We currently deliver within the United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • Highlands & Islands

We do not currently deliver to

  • Channel Islands
  • Isle of Man
  • BFPO addresses
  • If this changes in future, this policy will be updated.

2. Delivery costs

Standard UK delivery: 
Free delivery on orders over £50
Delivery fees are shown clearly at checkout before payment.

We reserve the right to update delivery pricing at any time, but changes will not affect orders already placed.

3. Dispatch times

Orders are typically dispatched within 1–2 working days, Monday to Friday, excluding bank holidays.

Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods (such as product launches, promotions, or Christmas), dispatch times may be slightly longer. We'll always do our best to keep things moving.

4. Delivery methods

We use trusted third-party couriers, which may include:

  • Royal Mail
  • DPD
  • Other comparable UK delivery providers

All standard deliveries are tracked.
Estimated delivery times are provided at checkout and are not guaranteed.

5. When is an order considered delivered?

An order is considered delivered when it has been:

  • Marked as delivered by the courier
  • Delivered to the address provided at checkout
  • Delivered to a safe place nominated by you
  • Delivered to a neighbour where permitted by courier policy

Photo confirmation or delivery confirmation from the courier may be used as proof of delivery.

Once delivered, responsibility for the parcel transfers to you.

6. Incorrect address information

Please double-check your address before placing your order — it saves everyone a headache.

If an incorrect or incomplete address is provided:

  • We are not responsible for failed delivery
  • If the parcel is returned to us, we may refund the order minus the original shipping cost
  • Reshipping may require an additional delivery fee

7. Lost or delayed parcels

If your order appears delayed, please allow reasonable time for courier updates.

An order will generally be considered lost if it has not arrived within 10 working days of dispatch, or such longer period as the courier reasonably requires to complete its investigation.

Before issuing a refund or replacement, we will:

  • Initiate a courier investigation
  • Review tracking and delivery confirmation

Once a parcel has been confirmed as lost by the courier, we will offer either:

  • A replacement, or
  • A full refund

8. Delivery delays outside our control

We are not liable for delivery delays caused by events outside our reasonable control, including:

  • Severe weather
  • Industrial action
  • Transport disruption
  • Supply chain delays
  • Public health emergencies

We will always aim to keep you informed where delays occur.

9. Returned to sender

If a parcel is returned to us due to:

  • Incorrect address
  • Failure to collect
  • Refusal of delivery

We may:

  • Refund the order minus the original shipping cost, or
  • Offer reshipment subject to a new delivery charge

10. Subscription deliveries (where applicable)

If you have a subscription:
Subscription orders are dispatched on the same schedule as standard orders
You may update your delivery address up to 48 hours before renewal
Once an order has been processed, it cannot be cancelled

11. Contact Us

If you have any delivery questions, we're here to help.
hello@9amsaint.com
 www.9amsaint.com

1:  Children’s Immune System
Riboflavin, Vitamin C, Vitamin E, Vitamin D, Vitamin A, Vitamin B6, Vitamin B12, Iron, Zinc, Manganese, and Selenium contribute to the protection of cells from oxidative stress, the normal function of the immune system in children. 

2: Children’s Mental performance, mental focus and nervous system
Iron contributes to normal cognitive development in children. Riboflavin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Pantothenic acid, and Iron contribute to the reduction in tiredness and fatigue. Pantothenic acid contributes to normal mental performance, Riboflavin, Thiamin, Vitamin C, Niacin, Vitamin B6, vitamin B12, Biotin, Magnesium and Iodine contribute to normal functioning of the nervous system. Thiamin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Biotin and magnesium contribute to normal psychological function. 

3: Energy
Contains Biotin, Vitamin B12, Iron, & Magnesium, which assist the normal function of releasing energy from the food your child eats. Vitamin C Increases iron absorption, Zinc contributes to normal carbohydrate metabolism. Iron Contributes to the normal formation of red blood cells & haemoglobin.Chromium Contributes to normal macronutrient metabolism and maintaining normal blood glucose levels. Magnesium contributes to normal energy-yielding metabolism and electrolyte balance. 

4: Growth and Development in Children
Vitamin D, protein and magnesium contribute to the normal growth and development of bones in children. Manganese and Magnesium contributes to normal muscle function. Vitamin D, Vitamin B12, Iron, Magnesium and Zinc has a role in the process of cell division. Thiamin Contributes to the normal function of the heart

5: Supports children’s normal digestion
It contains vitamin C, folate, vitamin B12, vitamin D & zinc, which contribute to the normal functioning of the immune system. 

6: Teeth and Eyes 
Vitamin D and Magnesium contribute to the maintenance of normal teeth. Riboflavin, Vitamin A and Zinc contribute to the maintenance of normal vision. 

7: Tiredness
Pantothenic acid, Iron and Magnesium contribute to the reduction of tiredness and fatigue.

8: Healthy Cells
Vitamin A has a role in the process of cell specialisation.