Privacy Policy

Privacy Policy 

Last updated: 12 February 2026

Your trust matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or purchase our products.

We’ve kept this policy as clear and straightforward as possible. If anything here doesn’t make sense, please get in touch — we’re always happy to explain.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who we are

This website is operated by:

9am Saint Ltd. Company Number: 13916808

Trading Address:
Unit 25, Street 6 South
Thorp Arch Trading Estate
Wetherby, LS23 7FD
United Kingdom

Email: hello@9amsaint.com
We are the “data controller” responsible for your personal data.
We are registered with the Information Commissioner’s Office (ICO).

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by our payment providers)
  • Account login details
  • Reviews and feedback
  • Communications with us

b) Information Collected Automatically

  • IP address
  • Browser and device information
  • Pages visited
  • Purchase and browsing behaviour
  • Cookies and tracking data

c) Transaction Information

  • Order history
  • Payment confirmations
  • Refund records

3. How We Collect Your Data

We collect personal data when you:

  • Place an order
  • Create an account
  • Subscribe to our emails
  • Contact us
  • Leave a review
  • Browse our website
  • Interact with our advertising
  • We also collect data through cookies and similar tracking technologies.

4. How We Use Your Personal Data

We use your personal data to:

  • Process and deliver your orders
  • Manage your customer account
  • Provide customer support
  • Send order confirmations and service communications
  • Send marketing communications (where permitted)
  • Personalise your experience
  • Improve our website and services
  • Prevent and detect fraud
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases when processing your personal data:

  • Purpose
  • Legal Basis
  • Order processing
  • Contract
  • Account management
  • Contract
  • Customer support
  • Legitimate interest
  • Marketing emails
  • Consent
  • Abandoned cart emails
  • Legitimate interest
  • Advertising
  • Consent / Legitimate interest
  • Legal compliance
  • Legal obligation
  • Fraud prevention
  • Legitimate interest

Where we rely on legitimate interests, we have carefully balanced these against your rights and freedoms and consider that our processing does not override your fundamental rights.

6. Marketing & Communications

  • We may send you:
  • Product updates
  • Special offers
  • Educational content
  • News about 9am Saint
  • We use double opt-in for marketing subscriptions.
  • You can unsubscribe at any time by:
  • Clicking the “unsubscribe” link in any email
  • Contacting hello@9amsaint.com

We may continue to send essential service messages, such as order confirmations and important account updates.

7. Advertising & Retargeting

We use advertising platforms including:

  • Meta (Facebook and Instagram)
  • TikTok
  • Google

These platforms may use cookies and similar technologies to show you relevant advertisements based on your browsing activity.

We may share encrypted (hashed) versions of your email address with advertising platforms to create custom audiences and deliver relevant advertising.

You can manage your advertising preferences through your cookie settings and the relevant platform controls.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate and secure our websiteAnalyse performance
  • Improve user experience
  • Deliver personalised advertising

For full details, please see our Cookie Policy:
www.9amsaint.com/pages/cookie-policy
You can manage or withdraw your consent at any time.

9. Who We Share Your Data With

We may share your personal data with trusted service providers, including:

  • Shopify (e-commerce platform)
  • Payment processors
  • Delivery partners
  • Klaviyo (email marketing platform)
  • Analytics providers
  • Advertising platforms
  • Review platforms
  • Professional and legal advisers
  • All partners are required to process your data securely and only in accordance with our instructions.
  • We do not sell your personal information.

10. International Data Transfers

Some of our service providers are located outside the United Kingdom and European Economic Area, including in the United States.

Where personal data is transferred internationally, we use approved safeguards such as:
International Data Transfer Agreements (IDTAs)

Standard Contractual Clauses (SCCs)
These safeguards ensure that your data remains protected to UK standards.

11. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes set out in this policy:

  • Data type
  • Retention period
  • Order records
  • 6 years (legal and tax purposes)
  • Marketing data
  • Until you unsubscribe
  • Customer service records
  • As required
  • Analytics data
  • In line with provider settings

When personal data is no longer required, it is securely deleted or anonymised.

12. Children’s Privacy

Our products are designed for children, but all purchases must be made by a parent or legal guardian.

We do not knowingly collect personal data directly from children under 16.
If you believe that a child has provided personal data, please contact us immediately and we will take appropriate steps to remove it.

13. Your Rights

  • Under UK GDPR, you have the right to:
  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • To exercise your rights, please contact:
    hello@9amsaint.com
    We may need to verify your identity before responding to a request.

14. Complaints

If you are unhappy with how we have handled your personal data, please contact us first so we can try to resolve the matter.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
www.ico.org.uk

15. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers
  • Encryption
  • Restricted access controls
  • Payment security systems

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

16. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. Please review their policies separately.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
The most recent version will always be available on our website.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
hello@9amsaint.com
www.9amsaint.com

1:  Children’s Immune System
Riboflavin, Vitamin C, Vitamin E, Vitamin D, Vitamin A, Vitamin B6, Vitamin B12, Iron, Zinc, Manganese, and Selenium contribute to the protection of cells from oxidative stress, the normal function of the immune system in children. 

2: Children’s Mental performance, mental focus and nervous system
Iron contributes to normal cognitive development in children. Riboflavin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Pantothenic acid, and Iron contribute to the reduction in tiredness and fatigue. Pantothenic acid contributes to normal mental performance, Riboflavin, Thiamin, Vitamin C, Niacin, Vitamin B6, vitamin B12, Biotin, Magnesium and Iodine contribute to normal functioning of the nervous system. Thiamin, Vitamin C, Niacin, Vitamin B6, Vitamin B12, Biotin and magnesium contribute to normal psychological function. 

3: Energy
Contains Biotin, Vitamin B12, Iron, & Magnesium, which assist the normal function of releasing energy from the food your child eats. Vitamin C Increases iron absorption, Zinc contributes to normal carbohydrate metabolism. Iron Contributes to the normal formation of red blood cells & haemoglobin.Chromium Contributes to normal macronutrient metabolism and maintaining normal blood glucose levels. Magnesium contributes to normal energy-yielding metabolism and electrolyte balance. 

4: Growth and Development in Children
Vitamin D, protein and magnesium contribute to the normal growth and development of bones in children. Manganese and Magnesium contributes to normal muscle function. Vitamin D, Vitamin B12, Iron, Magnesium and Zinc has a role in the process of cell division. Thiamin Contributes to the normal function of the heart

5: Supports children’s normal digestion
It contains vitamin C, folate, vitamin B12, vitamin D & zinc, which contribute to the normal functioning of the immune system. 

6: Teeth and Eyes 
Vitamin D and Magnesium contribute to the maintenance of normal teeth. Riboflavin, Vitamin A and Zinc contribute to the maintenance of normal vision. 

7: Tiredness
Pantothenic acid, Iron and Magnesium contribute to the reduction of tiredness and fatigue.

8: Healthy Cells
Vitamin A has a role in the process of cell specialisation.